We provide a unique service allowing you to choose the level of support you require, with an integrated solution for both connectivity and data security. 3. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. com 194. This includes restricting children from accessing inappropriate or adult content. Regards. In response to lotharmat. I had not changed my DNS or anything, but the Kindle Fire bypassed it. For more tips on how to keep your kids safe online, visit Internet Matters. 10. Reliability: Router: Virgin Media M125 fibre broadband is the provider's new entry-level deal, offering speeds in excess of 100Mbps and some of the market's cheapest pricing. If you're still having issues changing your settings, please let us know. Our Virgin TV V6 box, where awesome entertainment comes together. Try computers with Cisco’s OpenDNS using 208. Welcome to Virgin Media’s help and support page. For best. 1. 168. Vonage 2nd line. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Virgin Media also offers an additional security tool called F-If a user visits a blocked site within the United Kingdom, the user will be forwarded to which includes the list of blocked domains and court orders. 1. Thirdly, Virgin Media uses a Child Safe feature that lets you restrict websites unsuitable for children. Child safe not working. Does fibre need a new router?. Virgin Media accepts no responsibility for personal online activity. ; Click Next. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. Tested it out today via a simple Google search. What specific content can I restrict?Virgin Media customers were hit by an annoying network cockup on Saturday, after the cable company's smut-filtering Web Safe system stupidly blocked lots of websites. Discover the web for yourself. For the best protection on your most-used devices, install F. 100). The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. 8. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. Thank you for the help. You can also stay safe online with the included security tech: Web Safe, F-Secure SAFE and parental controls. We give all our customers a complete, market leading security package called Virgin Media Security, free. Parental controls block websites and applications that you think are unsuitable for your child. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. 0 Kudos. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. co. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. on 21-04-2023 13:44. 168. The feature is designed to filter harmful and unsuitable websites from surfing so your entire household can be completely safe. There are two. Virgin TV V6 Box - Awesome Entertainment | Virgin MediaOur Virgin TV V6 box, where awesome entertainment comes together. The list of sites. For network-based tools, like Web Safe: Be aware which devices allow web access outside your home network. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. Bypass Child Safe & Virus Safe. Excludes broadband faults and broadband network outages. The results of queries to the Virgin Media DNS server gave the following results. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. Up to 3 WiFi Pods if needed. Virgin Media £150 bill credit: This offer is available to new Virgin Media customers ordering the Bigger Combo bundle + Sports, Bigger Combo bundle. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. A new secure password will be generated for you. In order. Other features include Web Safe, F-Secure SAFE and the usual DHCP and firewall which can be tweaked. Changing network settings to use any Public DNS should re-gain full access for the device. Web Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Email address. VodafoneMakes sure your dns settings on your computer are manually set - 8. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Remember that parental control settings are only one part of online safety. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Switched On Families. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Click: My Apps. Once logged in, select ‘My apps’ tab’. For some customers the Web Safe adjustments are not functioning. 168. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. Select the Settings cog in the top right-hand corner. 1. When it comes to network security, one of the biggest challenges organisations face is the potential cost and complexity of managing everything in-house. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. nslookup protonvpn. QuickStart, set up and connections. Web Safe will help you block access to web sites that are known to be infected or to distribute malware. . Abdelmonem. If you want to know more, the updated sections are 6. 67. Expand the Email option. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Advanced threat protection without all the admin. Virgin Media's Web Safe parental controls essentially block access to sites thought to be unsafe for kids or contain phishing technologies or viruses that can harm your computer. We think it’s a great way for you to control what your kids see on the web. The VIP in SafeSearch VIP refers to a Virtual IP which is an IP address that can be routed internally to multiple Google servers. Options. With an average download speed of 362Mbps, and an upload speed of 36Mbps this incredibly fast. Networking and WiFi. I can't do this. Parental locks and web safety is off. Select the firewall and tick the following protocol. 0 Kudos. If you're still having issues changing your settings, please let us know. Bypass Child Safe & Virus Safe. When prompted, enter the settings. It guards against and cleans up cyber threats, including viruses, worms, Trojans, and. We created Web Safe for our customers to make browsing safety a no-brainer. 222 and 208. Account - Mobile. Networking and WiFi. Once logged in you will see 2 filters; Virus Safe and Child Safe. Virgin media is blocking my website. virgin. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. For fraudulent e-mails, forward to phishing@virginmedia. Please enter your email. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Once logged in you will see 2 filters; Virus Safe and Child Safe. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. ISPs with over 400,000 subscribers subject to blocking orders include: BT Group [24] EE. I can not get websafe/child safe to work on any device. not very safe!! nobile Posts: 574 Forumite. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. These are two settings – Virus Safe and Child Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Solved: I need to get my work VPN working, but I want to keep the family content controls in Web Safe enabled. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. More about Virgin Internet Security. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Instead they use the information provided by the various security vendors in order to determine whether a site is safe or not. Sign in to My Virgin Media a. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned - 5369501. How to turn on Child Safe. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 67. Reset Hub password. I tried to check the AS name as advised on the forum , here is what I found. Select the SPAM setting you’d like to use: Reject All Spam messages. I decided to check my parental controls were switched on - Virgin websafe - and they are. Virgin Media; My Virgin Media; Shop;. Note: the number of licenses you have on your current subscription and the amount you have in your credit are displayed on the left. try going to if Web Safe is on this site should be blocked. All Rights ReservedVirgin Media takes online safety seriously. I want to be able to access a website and therefore need websafe to be turned off but the option does not allow it. Kindle Fires can bypass the Virgin Media Child Safe lock (using the Silk Browser). Virgin Media is the market leader in the UK when it comes to broadband speeds, with average downloads of 1130Mbps from its range-topping Gig1 package. 1. Changing DNS on your device is the best option VM have other DNS 194. Still I'm getting "AccessDeniedAccess Denie. Learn how you can change Web Safe settings to turn Child Safe off. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 1 or whatever else you like. If your site is blocked by a majority of ISPs, it may be that there is a. Thank you for reaching out to us in our community and welcome, we are aware of an issue with Web safe and customers being unable to activate or deactivate, we are working on this and aim to get this resolved ASAP, apologies again for any inconvenience caused. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. . We'll be more than happy to assist from here! Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. From there the Web Safe can be accessed and configured. Excludes broadband faults and broadband network outages. We give all our customers a complete, market leading security package called Virgin Media. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. It’ll automatically detect and remove viruses, malware, ransomware and spyware. We give all our customers a complete, market leading security package called Virgin Media. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Your account. Virgin Media's network mostly still relies on coaxial cable connections to a customer's home, although this cabling is likely to be. Virgin Media pricing. com We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Manage Your Account. My Virgin Media, making managing your account easier with all your information in one place. Users can change their settings at any time in My Virgin Media. SpeedTo recover your email address we need your account number, area reference and date of birth. Black Friday deal: Save £522. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. com which is - 5311806. VPN Apps for all devices and unlimited simultaneous connections. Your - 5083340 - 2How to protect your computer | Virgin Media Help. Here’s how to turn on or off parental controls on an iPhone. 0. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Contact the site operator for further help. Options. SpeedNo, they're not the changes I'm making. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. This setting is useful if you want to turn off parental controls on a child’s iPhone. See our Virgin Media Fraud & Security Hub for further information and support on broadband security, fraud prevention and troubleshooting queries. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. @blueyonder. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Email address. Click on Manage Web Safe. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Here you’ll find all the help you need for Virgin Media related problems and issues. 168. Web Safe is not automatically turned on for customers joining before this date. Please look out for it in the top-right, purple envelope. Our Virgin TV V6 box, where awesome entertainment comes together. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. on 09-09-2023 11:35. . Parental controls block websites and applications that you think are unsuitable for your child. Unlimited online protection for all your devices for just £3 a month, powered by F-Secure. com (blocked by Web Safe), bestvpn. 1/help for specific device where Web Safe is not working. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. Please enter your email. Our Virgin TV V6 box, where awesome entertainment comes together. WiFi on the London Underground: Activation required. I have a similar issue. Filtering was switched on by default for new customers in May 2018We would like to show you a description here but the site won’t allow us. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. e. Plus, you can roam in 75 destinations worldwide at no. We also provide broadband customers with Web Safe, which is designed to automatically block access to sites it believes are either unsuitable for children, fraudulent or contain. ; Under Review your. 1) I thought the results wouldnt show but they did. Includes a 30-day money-back guarantee so you can try it risk-free. We'll go over how to set up the filter, what. The Virgin Media blocking method. html The two options for this: Child Safe - the "family friendly" filter. Apps and extras. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. NordVPN: Our #1 pick for Virgin Media customers. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. The Web Safe function was working properly for the full year that I was. try going to if Web Safe is on this site should be blocked. Access your Hub's configuration page -. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Virgin Media and you have confirmed Child Safe is on. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Here’s how to turn on or off parental controls on an iPhone. My Virgin Media App. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. Faced. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoThen from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I added it to the 'allowed websites' list, and it's working fine. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Virgin Fibre Areas only. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Changing DNS on your device is the best option VM have other DNS 194. Staying safe online with Virgin Media Web Safe. Best VPNs for Virgin Media. Virgin Media. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Staying safe online with Virgin Media Web Safe. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. You can change this by clicking on the toggle to switch on or off when needed. Virgin Media takes online safety seriously. Users can change their settings at any time in My Virgin Media. Tested it out today via a simple Google search. While the world wide web has revolutionised and simplified the way we do things, it can be a place of uncertainty, especially for the young people navigating it. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Web Safe will automatically be turned on for customers joining Virgin Media after 16 May 2018. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode, third-party router. Virgin Media takes online safety seriously. That is very good since the country is not a member of any signal intelligence alliances. Staying safe online with Virgin Media Web Safe. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Web Safe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Web safe provides ultimate protection when using the internet. Reply. Stay safe online. To be frank, this is not on Virgin Media to solve this for you. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. Browse Virgin Media Virgin Media Community. Move message to Spam folder (default) Flag a message as. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. You can switch Web Safe on or off whenever you want, but it comes automatically switched on when you purchase your package. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos. Check in your account settings on their website. These are two settings — Virus Safe and Child Safe. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers? 0 Kudos Reply. virginmedia. com (connection reset error). Please can you look into my settings from your side too. Further exclusions & legal stuff apply. Plug in all your devices. Any website unsuitable for children is blocked by default. Remember that parental control settings are only one part of online safety. Superstar. And we don’t mean wrapping them in bubble wrap. Solved: Hi, I can't seem to turn on Web Safe. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Broadband. 1. Go to My Apps. They’ve got it all with value-packed mobile plans to affordable, unlimited Internet, to live and on-demand TV, all at sweet prices. It's also 5GHz compatible (unlike BT's Home Hub 3 and routers from other providers). If you need more licenses for your F‑Secure subscription you can follow these guidelines: Log in to My F‑Secure with your account username and password. Over 400 servers in the UK and over 5,500 worldwide. Plug in your Virgin Media router. Staying safe online with Virgin Media Web Safe. Log in to My Virgin Media. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Email address. You can register for My Virgin Media once you receive your welcome email, 2-3 days after placing your order. You are able to customise your settings, for example block access to known fraudulent websites or those that aren’t suitable for children. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. Expand the Email option. Is a VPN installed on your Inspiron 5559, and do you have any third-party software like McAfee WebAdvisor or an app provided by your ISP (e. I keep getting the message seen in the attached picture. But if I could create a guest network, then make my kids' devices connect to that, and enable Web. Despite the options showing as enabled on the Account Settings page, I can still access. £8p/m extra or included with Gig1 or Volt. Thank you for the help. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIf you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. £8p/m extra or included with Gig1 or Volt. For customers joining from. Called "Web Safe" the system currently blocks all access to sites featuring pornography, drug use, hate speech, violence, self-harm and suicide. At least 30Mbps download speeds in every room or £100 one-off credit. Up to 3 WiFi Pods if needed. Recycle or return your kit. 1. In response to newapollo. Options. Hundreds of servers in the UK and over 5,000 worldwide. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Can anybody review my website:. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. 220. 2021; Preview: Virgin Media's Intelligent WiFi Plus Pods. 0 you will need to use 192. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. All Rights ReservedOptions. Billing and payments. 0. Virgin Stream hub offering money-back for. Any website unsuitable for children is blocked by default. No bank or credit card details are required for the trial. For best. I tried using the "Blocked Websites" feature to add websites that we always want Child Safe to block access to. Changes to our Acceptable Use Policy for Virgin Media Mail. Malware and porn unfortunately go hand-in-hand. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Web Safe is an optional setting that does DNS based filtering. You’ll pay nothing for 3 months (with no payment details. You’ll pay nothing for 3 months (with no payment details. You need F-Secure SAFE – our award winning internet security package. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. If you would like the Web Safe settings changed, let us know as this can be a work around for now. in/myVM . Black Friday deal: Save £522. Website being flagged by Virgin Media's "Web Safe" security feature. Web Safe is not automatically turned on for customers joining before this date. Users can change their settings at any time in My Virgin Media. Direct from Virgins help pages. not the VM Hub. virgin. Stay safe online. Click here to see the listingsPrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Switch on Child Safe. appreciate the help. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Login to the Virgin Media online account in a web browser. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. I added it to the 'allowed websites' list, and it's working fine. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023 Re: Web Safe turned off but still blocking.